Custom acrylic equipment covers packed for shipment
Custom acrylic equipment covers packed for shipment
Warranty and Claims: Acceptance, Rework, Replacement, Transport Damage and Change Rules
This page states the approved warranty basis and claim rules, so both sides know responsibility for defective, damaged or changed parts.
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Technician inspecting clear acrylic panels in a…
Warranty terms are confirmed in the quote and order; the approved basis is company-declared and out-of-tolerance parts can be replaced.
Company-declared
The approved warranty basis
Warranty: material per GB/T 7134 cast-acrylic standard, machining per GB/T 1804-2000 / ISO 2768, out-of-tolerance parts replaced. This is the approved warranty basis confirmed by the owner on 2026-08-26.
Warranty terms per order
Warranty period, acceptance window, inspection method and claim deadlines are confirmed in the quote and order terms; no fixed days are claimed here without an approved rule.
Acceptance and claim steps
Acceptance is based on the agreed inspection plan: the buyer inspects on arrival per the order terms, and claims are raised with the order number, photos and the relevant report. First-article data retained; reorders run on the same CNC programs, so an approved reorder follows the accepted first article.
Transport damage responsibility
Transport damage responsibility follows the agreed Incoterm and packaging specification; damaged goods are reported on arrival per the order terms before further processing.
Polished clear acrylic pump housing, finished part
Polished clear acrylic pump housing, finished part
Engineering changes in writing
Engineering changes are confirmed in writing before production; the change affects price and lead time and is recorded so the new state is traceable.
The 8D response scope
The 8D response process and its time limits are confirmed per order; no formal 8D template is in place, so a specific 8D format or deadline is not claimed here.
Who is responsible: claim routing
| Choose this when | Do not choose this when | Option | Claim IDs |
|---|---|---|---|
| The defect is in the material | The defect is in machining or dimensions | Material per GB/T 7134; claim per order terms | AF-C19 |
| The defect is in machining or dimensions | The defect is in the material | Machining per GB/T 1804-2000 / ISO 2768; out-of-tolerance parts replaced | AF-C19 |
| Damage is found on arrival | Damage occurred after acceptance | Reported per order terms; responsibility per agreed Incoterm and packaging | |
| An engineering change is requested after ordering | The order is unchanged | Change confirmed in writing; price, lead time and revision updated | AF-C11 |
| You require an 8D-style response | Standard claim handling is enough | 8D process and timing confirmed per order; no formal template in place | AF-C19 |
Warranty, acceptance and claims conditions
| Property | Value | Unit | Product grade | Thickness specimen | Test method / standard | Evidence status | Qualification | Claim IDs |
|---|---|---|---|---|---|---|---|---|
| Warranty basis – material | GB/T 7134 cast-acrylic standard | n/a | Cast acrylic | Order-specified | GB/T 7134 | company-declared | Standard number confirmed by owner 2026-08-26 | AF-C19 |
| Warranty basis – machining | GB/T 1804-2000 / ISO 2768; out-of-tolerance parts replaced | n/a | Fabricated acrylic parts | Order-specified | GB/T 1804-2000 / ISO 2768 | company-declared | Replacement agreed per claim | AF-C19 |
| Warranty period | Confirmed in quote and order terms | n/a | Order-specific | Order-specified | Order terms | order-specific | No fixed period claimed without an approved rule | |
| Acceptance window and inspection | Per agreed inspection plan and order terms | n/a | Order-specific | Order-specified | Agreed inspection plan | order-specific | Confirmed in the quote | |
| Rework and replacement | Out-of-tolerance parts can be replaced | n/a | Fabricated acrylic parts | Order-specified | Warranty basis | company-declared | Rework, replacement or credit agreed per claim | AF-C19 |
| Transport damage | Reported on arrival per order terms | n/a | Order-specific | Order-specified | Agreed Incoterm and packaging specification | order-specific | Responsibility per agreed Incoterm | |
| Engineering changes | Confirmed in writing; price, lead time and revision updated | n/a | Fabricated acrylic parts | Order-specified | Change notice process | order-specific | Revision triggers a new first article | AF-C11 |
| 8D response | Process and time limits confirmed per order | n/a | Service | n/a | Claims process | order-specific | No formal 8D template in place; no fixed deadline claimed |
Evidence and verification
- Order terms, inspection evidence and claim records are supplied on request per order.
- A certificate of conformity or batch COA can be supplied per order on request.
- Warranty and claims statements on this page are company-declared by AcrylicFabWorks unless stated otherwise.
- Applicable product grade: Cast and extruded acrylic; fabricated parts
- Fact owner: Commercial and quality review, AcrylicFabWorks
- Last reviewed: 2026-08-27
FAQ
What warranty do you provide?
Warranty: material per GB/T 7134 cast-acrylic standard, machining per GB/T 1804-2000 / ISO 2768, out-of-tolerance parts replaced; period and terms are confirmed in the quote and order.
How long is the warranty period?
The warranty period is confirmed in the quote and order terms; no fixed duration is claimed here without an approved rule.
How do I make a claim?
Raise the claim with the order number, photos and the relevant inspection report per the order terms; claims are acknowledged and investigated per the agreed process.
Who is responsible for transport damage?
Transport damage responsibility follows the agreed Incoterm and packaging specification; damage must be reported on arrival per the order terms.
Do you provide 8D responses?
An 8D-style response and its timing are confirmed per order when required; no formal 8D template is in place, and no fixed 8D deadline is claimed.
What is covered by a custom acrylic fabricator’s warranty?
The approved warranty basis covers material per the cast-acrylic standard GB/T 7134 and machining per GB/T 1804-2000 / ISO 2768, and out-of-tolerance parts can be replaced. The warranty does not cover misuse, incorrect installation or damage after acceptance; terms are confirmed in the quote and order.
How are warranty claims raised with an overseas acrylic supplier?
Claims are raised with the order number, photos and the relevant report, within the acceptance window in the order terms. Acceptance is based on the agreed inspection plan, and first-article data retained for reorders means an approved reorder follows the accepted first article.
What happens when an acrylic order changes after approval?
Changes are handled per the order terms: a drawing revision triggers a new first-article inspection, and any effect on lead time, cost or warranty is confirmed in writing before production continues. Rework, replacement and change rules are confirmed in the quote and order.
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